Shipping policy

Shipping Policy

NuVolt — nuvoltco.com

Last updated: July 14, 2026

Thank you for shopping with NuVolt! Here's everything you need to know about how we get your order to you.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your payment is confirmed. You'll receive a confirmation email when your order is placed, and a second email with tracking information once your order ships.

Orders placed on weekends or holidays begin processing the next business day.

Shipping Times & Rates

Region	Estimated Delivery	Cost
United States	7–15 business days	Free

Delivery estimates begin from the date your order ships, not the date it's placed. Total time from order to doorstep is typically 8–18 business days.

Please note: delivery times are estimates, not guarantees. Occasional delays can occur due to carrier volume, weather, customs processing, or other factors outside our control — especially during peak holiday seasons.

Order Tracking

Every order includes tracking. Once your order ships, you'll receive an email with your tracking number and a link to follow your package's journey. Please allow 2–5 days for tracking information to update after you receive your shipping confirmation — this is normal while the carrier registers the package.

If your tracking hasn't updated in more than 7 days, contact us at support@nuvoltco.com and we'll look into it.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address error, contact us immediately at support@nuvoltco.com — we can only correct addresses before the order ships.

Lost, Stolen, or Missing Packages

If your tracking shows "delivered" but you haven't received your package:

Check with household members, neighbors, your mailbox, and around your delivery area (porches, side doors, package rooms)
Wait 48 hours — carriers occasionally mark packages delivered before they arrive
If it still hasn't turned up, contact us at support@nuvoltco.com

If a package is confirmed lost in transit, we'll send a free replacement or issue a full refund — your choice.

Customs, Duties & Taxes

For US orders, there are no additional customs charges. Any applicable sales tax is calculated and shown at checkout.

Order Changes & Cancellations

We process orders quickly, so if you need to change or cancel your order, contact us as soon as possible at support@nuvoltco.com. We can only guarantee changes or cancellations before your order ships. Once shipped, your order falls under our Return & Refund Policy.